Just wondering what kind of conditions, if any, that y'all lay out for potential and/or current customers in regards to the process of building them a bike. Do you have a contract or written agreement that they must sign? Or do you simply list all possible costs, projected timelines and other possible terms on your website? Do you have "change of order", redesign or refitting fees? Are the customers aware of those possible fees before they order?

I want to keep the process of ordering a hand made bike simple and enjoyable for the customer, and laying out a stack of terms seems to detract from that, but at the same time I find it necessary to protect my interests because if they are undermined then the business (me) suffers. I would like to think my pricing structure and ordering process is relatively clear on my website, but people seem to find yet newer ways to amaze me.