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Re: Get Your Grump on Thursdays - Was (What's chapping my @ss today?)
Two.
First, me. I stayed up too late and didn't sleep to recover enough to get out for 100 minutes before work and its freaking gorgeous out there. Both hands cramping up and all grumpy tells me don't go out there.
Second, work idiots. So I need users to do something. For six weeks every user that needs to a four step security change to a piece of desktop software gets an email describing the situation and why they need to do it with instructions linked. Finally we're getting down to the wire so I invite the 240 or so remaining users to webex working session meetings 25 at a time to walk them through it. I figure people hate meetings so they'll follow the linked instructions and be done. I get about 5 per, max, and the rest basically don't respond. So I figure OK, not trying to schedule availability ain't cutting it. So for the remaining ones, after the second wave of "second chance" webex meetings, I schedule eight one hour sessions inviting all of the users to each one with instructions to accept the one they can get to and reject the rest. So I get responses demanding that I remove people from the sessions. I reply that's fine, but your system access won't work in two weeks. I get a phone call from the person. They let me know that their department pretty much (1) ignored the emails, (2) ignored the meeting invitations and (3) basically never read any of them because they have no idea what I am talking about. F-ing 140 character world we live in. Complete sentences? Paragraphs? Horrors!
Then there's the technician that was in one that first asked for the instructions (uh, dude, that was the link that said 'follow this link to see the instructions') and then said he didn't see in the instructions how to tell if he needed to do the steps (uh, dude, that was the second paragraph of the first page that started 'But first, how do I know if I need to do this?' including screen shots replete with circles and arrows.) Lazy SOB.
And to you IT guys that are saying "Why don't you just push the change?" Desktop Engineering tried. And the change was regressed because of the way the software closes itself at end of day. And there's no standardization whatsoever on the desktops so the folders could be anywhere. And when they did the Win7 project they missed that you could run old configurations with a different extension so desktop shortcuts no longer work when the security is implemented.
And I'm a mainframe guy. I like standards. I also don't just stride briskly away when something doesn't work the way I expect it to, like some other groups around here. So I do desktop engineering. And that's cause even though it is fictional money they would charge time to the project and the project doesn't have this fictional money appropriated to spend. Even though it doesn't exist.
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Originally Posted by htwoopup
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