Well, had some moderate resolution to my situation after posting on r/bend (Reddit). Turns out others have pointed out the same face-shield frustrations to management and the owners at Natural Grocer and have been given the "get stuffed" response - so I don't hold out much hope there. BUT - I did get some great resources for getting my needs met more locally and directly anyway - some CSAs that deliver, a produce company that also does local/organic/pastured products, and a smaller, more local market that does curbside pickup and has a great reputation for taking care of their employees and customers in this crisis. So, gonna vote with those dollars and not set foot in Natural Grocers again until I hear that they have made some significant reforms (and even then, if I'm happy with the other options, no reason to go back..).