Originally Posted by
robin3mj
Tom,
My question arose when I was reading your comments above regarding the real estate moguls and other assorted people who may come to you (or another builder) and tell you what geometry to build. Having been in the frame building business a while now, can you talk briefly about how the knowledge level of the customer has changed over time, specifically how has mass media, particularly the web, changed your business? My guess is that the internet has greatly helped the custom framebuilding field, in getting your name out there, etc. But has the customer gotten smarter and thus easier to work with? Dumber but more bossy? Just smart enough to be dangerous? Something in between?
Thanks,
Matt