Originally Posted by
zank
Without a doubt, my friend. The paint is the first thing people see and, from my experience anyway, what people go over with a fine-toothed comb. It's a difficult thing when somebody finds a flaw on a part of a frame that I don't have much control over, except to tell the supplier that it has to be redone. That goes for any of the subcontractor work. Another example is the engraver I use. I've had to scrap entire lots of lugs and BBs because the logo was not where I wanted it or the finish work was not up to my standards. The worst thing I can possibly hear is that a rider sold a bike to another rider because the subcontracted work wasn't deemed to be up to the level of the rest of the frame. Ouch. Let me tell ya, that hurts. And it really haunts me to think of how many sales I've lost that I don't even know about because of similar situations. I want to control everything, but I know that's not possible. I can only trust that my decisions moving forward are the right ones based on what I've learned so far.
Thanks for the question! Thoughts?