Re: I apologize in advance for this question - really - Trainers.
I'm giving another vote for Kurt.
The lady bought one. Something was defective right out of the box but since it was her first trainer she had no idea. I got on it and it felt like I was riding a rumble strip. Called up Kurt about a year after it was purchased. I had a new fluid resistance unit within 3 days-- Minnesota to Los Angeles. A few months later I got a follow-up email from their VP making sure everything was OK.