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Thread: Dumb shit I did you should learn from

  1. #1
    steve garro's Avatar
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    Default Dumb shit I did you should learn from

    Don't let clients design bikes.
    Send them back their deposit 1st.
    When it does what you said it would do they will say it's your fault.
    Hold your line no matter what.
    - Garro.
    Steve Garro, Coconino Cycles.
    Frames & Bicycles built to measure and Custom wheels
    Hecho en Flagstaff, Arizona desde 2003
    www.coconinocycles.com
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  2. #2
    e-RICHIE's Avatar
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    Default Re: Dumb shit I did you should learn from

    [X] atso -

    Quote Originally Posted by steve garro View Post
    Don't let clients design bikes.
    Send them back their deposit 1st.
    When it does what you said it would do they will say it's your fault.
    Hold your line no matter what.
    - Garro.
    +1

  3. #3
    ron l edmiston's Avatar
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    Default Re: Dumb shit I did you should learn from

    i came, i saw, i listened, "i believed.." --- & "believing" elevates perception/desire to reality...

    ronnie

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    MarkC is online now VSalonistas
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    Default Re: Dumb shit I did you should learn from

    I know Richard has preached this ever since the Rudy incident (as it is known). I'm curious though, what is it about custom bike clients that makes them think they could possibly design the bike better than the guy they commissioned to design and build the bike? I don't get it. Would be like one of you guys walking into my shop (lab) and trying to teach me genetics.

    Since you guys deal with these goof balls on a regular basis, whats the mind set of said customers?

    Mark

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    progetto is offline VSalonistas

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    Default Re: Dumb shit I did you should learn from

    Quote Originally Posted by MarkC View Post

    Since you guys deal with these goof balls on a regular basis, whats the mind set of said customers?

    Mark
    Because they think they know everything

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    Andrew R Stewart's Avatar
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    Default Re: Dumb shit I did you should learn from

    I'd say, from working retail for too long, that the mind set comes from spending money. There seems to be a thought that if the customer pays you money that you owe the customer anything they demand. The "customer is always right" thing. Well we all know that the customer is not always right. That we might say so, as diplomaticlly as we can, is not thought of as doing the right thing. Andy.
    Andy Stewart
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    steve garro's Avatar
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    Default Re: Dumb shit I did you should learn from

    I finally hit the wall on how much I let the client input.
    I said it would steer bad twice.
    And guess what, it does.

    Moving on.

    If one of you learns this earlier then I did maybe there will be a bright side.
    I just wish I knew they wanted to steer and I could have saved much misery for all.

    One of the others ones is never, never let anything leave the shop until it's payed for. No one.
    Not even God.

    It saves friendships.
    - Garro.
    Steve Garro, Coconino Cycles.
    Frames & Bicycles built to measure and Custom wheels
    Hecho en Flagstaff, Arizona desde 2003
    www.coconinocycles.com
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  8. #8
    zetroc is online now VSalonistas
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    Default Re: Dumb shit I did you should learn from

    dear Steve,

    I promise you can design as much of my bike as you want. I trust you.

    sincerely,
    steve
    steve cortez

    FNG

  9. #9
    prolix21's Avatar
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    Default Re: Dumb shit I did you should learn from

    Quote Originally Posted by MarkC View Post
    I'm curious though, what is it about custom bike clients that makes them think they could possibly design the bike better than the guy they commissioned to design and build the bike?
    The internet

  10. #10
    Honus's Avatar
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    Default Re: Dumb shit I did you should learn from

    A camel is a horse designed by a committee -Sir Alec Issigonis

    I fail to understand why people often hire an individual that is an expert in their field and then promptly ignore everything they have to say.

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    Default Re: Dumb shit I did you should learn from

    Quote Originally Posted by Honus View Post
    A camel is a horse designed by a committee -Sir Alec Issigonis
    A designer coworker of mine had a poster on his cubicle wall that was a picture of a platypus with "Duck, designed by committee" printed beneath.
    Pete Ruckelshaus * Teacher, Fat Guy on a Bike * Collegeville, PA

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  12. #12
    WadePatton's Avatar
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    Default Re: Dumb shit I did you should learn from

    Quote Originally Posted by MarkC View Post

    ...whats the mind set of said customers?
    the exuberance of youth and inexperience which can be compounded by the information overload of the collective and probably some clown at mtbr told 'em so.

    just because you have a source of information doesn't mean it is good information.






  13. #13
    steve garro's Avatar
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    Default Re: Dumb shit I did you should learn from

    Quote Originally Posted by zetroc View Post
    dear Steve,

    I promise you can design as much of my bike as you want. I trust you.

    sincerely,
    steve
    Thanks!
    I don't mean this to be a grump session, this really is my list of dumb shit I did people shouldn't do.

    Next one: spidery stainless steel dropouts.
    I sure wish I would have missed that bus.
    *"fifty cents? I'll skate to the beach - and I'll look better getting there!"*
    - Garro.
    Steve Garro, Coconino Cycles.
    Frames & Bicycles built to measure and Custom wheels
    Hecho en Flagstaff, Arizona desde 2003
    www.coconinocycles.com
    www.coconinocycles.blogspot.com

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    Mike Mcdermid is offline VSalonistas
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    Default Re: Dumb shit I did you should learn from

    Quote Originally Posted by steve garro View Post
    Thanks!
    I don't mean this to be a grump session, this really is my list of dumb shit I did people shouldn't do.

    Next one: spidery stainless steel dropouts.

    - Garro.
    as wade said are these the ones designed by some clown over on mtbr

  15. #15
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    Default Re: Dumb shit I did you should learn from

    Quote Originally Posted by zetroc View Post
    dear Steve,

    I promise you can design as much of my bike as you want. I trust you.

    sincerely,
    steve
    Mine too, the first one came out great.

  16. #16
    Daltex's Avatar
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    Default Re: Dumb shit I did you should learn from

    I don't even give clients direct control over paint. They have input, and I have to agree. Its my name on the downtube.

    AND if they end up unhappy, its still your fault in the eyes of the customer and in the eyes of anyone who sees the bike.

    Gt

  17. #17
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    Default Re: Dumb shit I did you should learn from

    I learned this the hard way as well.


    I told him repeatedly the head stock would look ugly as sin, and what have I been doing last week?




    Gluing offcuts back on to try and salvage it (facepalm)


    And to top it off, It's my fault!!

  18. #18
    goor is offline VSalonistas
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    Default Re: Dumb shit I did you should learn from

    *"fifty cents? I'll skate to the beach - and I'll look better getting there!"*
    Oh hell yeah, Chuck Mosely! So good! Thanks for that Garro

  19. #19
    suhacycles is offline VSalonistas
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    Default Re: Dumb shit I did you should learn from

    Hey, let's here some more specific examples, like a customer wanting a certain TT length or angle and how the "In my experience..." explanation didn't work and how they responded. Anyone ask for their money back? Did it affect referrals?

  20. #20
    edoz's Avatar
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    Default Re: Dumb shit I did you should learn from

    If you get an email, text or phone call that begins with "I have a stuck bolt/seatpost..." Just hang up, hit delete and walk away.
    Eric Doswell, aka Edoz
    Summoner of Crickets
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